RETURN & REFUND POLICY
At Renvia Peptides, we take great care in preparing and shipping every order. Please review our return, refund, and damaged-item policy carefully before placing an order.
Return & Refund Requests
All claims or requests for a return or refund must be submitted to Renvia Peptides within 48 hours of receiving your order.
Return and refund requests are not automatically accepted. All requests must be reviewed and approved by Renvia Peptides before any product is returned.
Do not send a product back without prior authorization. Unauthorized returns may not be accepted or refunded.
Approved Returns
Once a return has been approved:
- The customer has 7 days from the date of return approval to ship the product back to Renvia Peptides.
- The customer is responsible for all return shipping costs.
- Products should be returned in their original packaging and condition unless otherwise approved by Renvia Peptides.
- Original shipping charges are non-refundable.
For an approved return, customers may choose one of the following:
50% Refund: Receive a refund equal to 50% of the eligible product purchase price back to the original form of payment.
100% Store Credit: Receive 100% of the eligible product purchase price as Renvia Peptides store credit to be used toward a future purchase.
Store credit has no cash value and cannot be redeemed for cash.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you believe you received an incorrect item, you must contact Renvia Peptides within 48 hours of delivery.
You must provide clear photographs showing:
- The damaged or incorrect product
- The product packaging
- The shipping packaging when applicable
- The product label and identifying information when requested
Claims submitted without photographs or submitted more than 48 hours after confirmed delivery may not be eligible for replacement, refund, or store credit.
Please keep all products and packaging until your claim has been reviewed. Renvia Peptides may require additional photographs or information before approving a claim.
Return Authorization
All returns, refunds, replacements, and store credits are subject to approval by Renvia Peptides.
Receiving a return request does not guarantee that the request will be approved.
Products returned without authorization, products returned outside the approved return period, or products that do not meet the approved return conditions may be refused.
Return Shipping
Customers are responsible for securely packaging approved returns and paying all return shipping expenses.
We strongly recommend using a trackable shipping service. Renvia Peptides is not responsible for return packages that are lost, damaged, or not delivered to us.
Refunds or store credits will be processed only after the approved return has been received and inspected, when a physical return is required.
Research Use Products
Renvia Peptides products are sold for research purposes only and are not for human consumption.
By placing an order with Renvia Peptides, the purchaser acknowledges and agrees to our product-use restrictions as well as this Return & Refund Policy.
Policy Acceptance
By completing a purchase through Renvia Peptides, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy, including the 48-hour claim period, 7-day approved return period, customer responsibility for return shipping, and the available 50% refund or 100% store-credit options.
